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When to Walk Away from a Client: 15 Ultimate Reasons

two people walking away from each other

 

Knowing ‘when’ to walk away from a Client is a defining moment that can:

 

Relive stress

Free up business resources, and

Propel your business forward.

 

This post discusses the 15 ultimate reasons to walk away from a Client:

 

Whether you a complete newbie in your industry, or a

Seasoned pro.

 

And for the ‘how’ in walking away from a Client be sure to check out this post.

 

 

1. Your Client’s Project is Not a Good Fit

kid's shapes for learning

 

Ask yourself these 3 questions:

Can you meet the Client’s most basic needs?

Is what the Client’s asking for beyond your skillset?

Are you genuinely interested and feel confident about delivering this project?

 

Because for starters:

 

If you cannot meet the Client’s most basic needs, then you’re not a good fit and you should decline to help them.

 

And:

If the project is beyond your skillset you should respectfully decline by ‘stating that’ and then ideally refer them to other providers who can help them.

 

Because most Clients will respect your honesty and value your help in ‘pointing’ them in the right direction with future help.

honesty-best-approach-clients

 

Finally:

 

If the project does not interest you in the slightest then that’s a red flag. 

man holding red flag

 

Because no interest = no passion (critical / discussed in this post) and a strong likelihood you cannot deliver the best results for the project.

 

And lack of confidence in a project leads to mediocre results as discussed here by Medium.

 

 

2. Your Client Has Unrealistic Goals and Expectations

businessman dangerously launched off cliff towards goal

 

Clients who set unrealistic goals are setting themselves up for:

 

Negative emotion

Disappointment

Frustration, and

Feeling like a failure according to Routine Excellence.

 

And even worse according to HuffPost (more here) unrealistic goals create a culture of failure as it becomes:

 

Excusable

Acceptable

Expected.

 

Similarly, Clients with high expectations that believe:

 

You will solve all their problems…

 

Can be extremely hard to work with.

businessman on phone dealing with difficult client

 

Because ultimately when it comes to these Clients:

 

Whatever you do you may never be able to please them!

 

 

3. Your Client is Not Right to Work with Says Your Instinct

baby turtle following instinct crawling towards ocean

 

Instinct is everything.

 

It’s a science according to Success to go with your gut.

 

In business many CEO’s make very difficult calls based largely on their instinct.

 

And in Copywriting it’s one of the 3 Golden Keys to Success in Copywriting discussed here.

 

So whatever it is – like differences between you and the Client in:

 

Style

Personality, or

Personal Preferences…

 

Always trust your instinct and if it does not ‘feel right’:

 

Walk away from the Client!

 

 

4. Your Client Asks You to Work for Free

 

An absolute deal breaker.

 

And if they say it:

 

Just walk away!

 

Because client’s who expect you to work for free do not ‘value’ your:

Time, and

Services.

 

And never get caught in the trap of believing if:

 

You just do a ‘great’ job now then they will offer more work in the future.

 

It never happens!

never

 

Ultimately you are a ‘professional’ and not a ‘non-profit’ organisation.

 

So time is ‘money’ and if the roles were reversed would your Client:

 

Work for free?


I think not!

 

 

5. Your Client Promises You Future Work for Lower Rates

 

Run (and fast) when you hear a Client say this!

businessman sprinting

 

And this also goes for the scenario where:

 

Your Client wants to pay later in exchange for a big opportunity right now.

 

Because you don’t need a degree in:

Sales

Psychology, or

Rocket Science…

 

To know these are tactics used by some Clients to negotiate a lower rate.

 

So whatever you do:

 

Don’t fall for this trap and walk away from this Client!

 

 

6. Your Client Really Doesn’t Have the Budget

 

Again, time is money.

 

Don’t make the false assumption that a Client with no budget now:

 

Will have budget in the future!

don't-assume-clients-have-budget-future

 

Because for every Client without the budget there will always be:

 

A new client in the future that does have the budget.

 

Besides, you have other clients to service in your business who do have the budget and it:

 

Makes no sense to take away ‘time’ and ‘resources’ from your loyal Clients.

 

No budget now = no budget in the future (the assumption you need to make).

 

So walk away!

 

 

7. Your Client Complains About Your Fee

person showing different angry emotions

 

If a Client is complaining about your fee now, then they:

 

Clearly do not see your value!

 

And:

Working hard, and

Getting great results…

 

May be the obvious step to change this perception but Stop Right There.

red and white stop sign

 

Because a negative perception now about your value is a ‘red flag’ that this Client may never see:

 

The true value of your services!

 

And unfortunately, as time goes on (no matter what you do) you may find yourself:

 

Always having to justify your fees.

 

And why?

 

Because remember that for every Client that complains there will be a better one out there that doesn’t!

 

So complaints about fee = walk away!

 

 

8. Your Client is Located in a Very Different Time Zone

clocks showing different time zones world

 

A big difference in time zone can be both:

 

Easy and challenging at the same time!

 

It all depends on the needs of your Client.

 

Because if they are requiring a dedicated service and you are in:

Sydney, and they are in

New York…

 

That could be a real challenge!

different-timezones-clients-can-be-challenge

 

It could even mean you have to change your whole ‘lifestyle’ to work with them effectively.

 

And at the end of the day you must ask yourself:

 

Is it worth it?

 

Because again it will all depend on the needs of your Client but don’t be afraid to walk away if in doubt because remember:

 

For every client in another time zone there is always another one in your time zone!

 

 

9. Your Client is a Poor Communicator

Communication is Everything.

 

And Communication in Copywriting is Everything.

 

So it goes without saying:

 

Communication with your Client is a big deal!

 

Whether it be them being a poor communicator generally

Whether it be them being unresponsive

Whether it be them disappearing…

 

Communication with your client = results achieved = happy client.

two people reaching for happy symbol

 

Therefore, don’t risk a continued relationship with a:

 

‘Consistently’ poor communicating client.

 

And the keyword is ‘consistently.’

 

Because ‘consistent’ poor communication is destined to end up in:

 

Miserable failure (so walk away!).

 

 
10. Your Client is Genuinely Destroying Your Quality of Life

 

 

If you have a Client that is genuinely:

On your ‘mind’ all the time (consuming your thoughts)

Getting you in a negative state (through constant dealings with them)

Making your life a misery (from the moment you wake up in the morning)…

 

Then (AND I CAN’T SAY THIS ANY LOUDER):

businessman holding loud speaker

 

WALK AWAY!

 

Because $$ becomes insignificant if your quality of life is poor.

 

We all breath, live, stop breathing and die.

 

And ‘living in the moment’ (while living) results in 15 powerful benefits according to Business Insider.

 

Always ‘live in the moment’ and if a Client is impacting on that:

 

Walk Away!

 

 

11. Your Client is Taking All Your Resources

 

Some Clients are bound to take up more of your time than others.


But the Client’s taking up all your resources are the one’s you need to take:

 

Immediate action to walk away from!

take-immediate-action

 

Because these Clients merely distract you from:

 

Your other Clients / Projects (and ultimately keeping them happy).

 

Not to mention bringing in new Clients (which is key to growing your business).

 

So never get caught up in the trap of chewing up all your business resources with:

 

Demanding clients (that often have unrealistic expectations).

 

Because it will only be to the detriment of your business.

 

Walk away!

 

 

 

12. Your Client Does Not Treat You Right

man pointing to red unhappy symbol

 

And this includes:

Your Client talking Inappropriately or rudely towards you

Your Client being verbally abusive towards you

Your Client using pressure tactics towards you.

 

Because when it comes to these 3 things:

 

Never put up with it and walk away!

 

Life is short and as discussed in Ultimate Reason #10:

life-is-short

 

This will only destroy the quality of your life and no one wants that!

 

Besides everyone has the right to be treated ‘fairly’ regardless of whether it is a:

Personal relationship, or

Business relationship.

 

So any sign that you are not being treated right just walk away!

 

 

13. Your Client Undermines Your Professional Advice

 

So your Client hires you in an area that they’re not an ‘expert’ in.

 

But then they ignore / disagree with that you recommend (even though it might be best practice).

 

And not only that they do this ‘consistently.’

3 darts in bullsesye dartboard

 

A Client that does is clearly:

 

Undermining your professional advice!

 

Working in collaboration with your Client is business 101.

 

But…

 

A Client who constantly questions you goes against business relationships 101.

 

Whatever you do (especially if it is ‘consistent’):

 

Do not put up with it and walk away!

 

 

14. Your Client Has You Competing with Other Vendors

one white paper plane flying smaller colourful paper planes

 

Competition is great.

 

But when your Client has you competing with other Vendors:

 

It may not be worth it!

 

And especially if there is more than 3 vendors.

number 3 illuminated in blue

 

Ultimately this will be your call as a business owner (after all you know your own capabilities) but too many vendors in the mix can:

 

= greater time investment = wasted resources = lost time.

 

So when it comes to many vendors in the mix think carefully and be prepared to:

 

Walk away!

 

 

 

15. Your Client Consistently Pays Late

 

The keyword is ‘consistently.’

Because occasionally = can be excused.

 

But if it’s:

Month 1 (Overdue notice 1, 2 & 3)

Month 2 (Overdue notice 1, 2 & 3)

Month 3 (Overdue notice 1, 2 & 3)…

 

It is time to walk away!

 

Because ‘consistent’ late payment shows a lack of respect in:

 

The Value of Your Services

value

 

And ultimately delivering business value is:

The most important aspect of project management, according to PMI, and

Values are vehicles to propel a company’s success according to Forbes.

 

So whatever you do…

 

Don’t put up with ‘consistent’ late payment and walk away!

 

That concludes the 15 Ultimate Reasons to Walk Away from a Client and now…

 

Now let’s quickly wrap this blog post up!

 

 

When to Walk Away from a Client: 15 Ultimate Reasons Wrap Up

video wrap
Let's Quickly Wrap this Blog Post Up!


Any business will have:

Good

Great, and

Bad Clients.

 

That is business 101.

 

But ultimately ‘Business life’ (like life) is short.

 

And ‘business life’ (like life) is meant to be enjoyed.

 

So (for your own sanity) don’t be afraid to walk away if your Client falls into:

One of the 15 ultimate reasons discussed in this post, and

For ‘how’ to walk away most effectively please click here.


Over to You…

Do you agree or disagree with these 15 Ultimate Reasons to Walk Away from a Client? Or do you believe there is something missing or you would like to add?? Would love to hear from you in the comments – any feedback is greatly appreciated.

 

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